Complete Order Tracking Made Easy: For Customers and Admins with ILS Portal

In the fast-paced world of eCommerce, both customers and store administrators expect a transparent and reliable way to track orders in real-time.

That's exactly what the ILS Portal App delivers, a seamless order tracking system that keeps your customers informed and gives your team complete visibility over every shipment.

This guide walks you through how ILS Portal simplifies order tracking for both your customers (through your own website) and your admin panel, while helping you improve your brand experience and operational efficiency.

Also Read: https://ilsportal.io/blogs/what-is-india-posts-consignment-number-tracking

Order Tracking Page for Customers – Track Orders Directly from Your Website

Your customers no longer need to check multiple courier sites or contact support to know their order status.

With ILS Portal, you can easily create a dedicated Order Tracking Page on your own website, fully branded and customizable so that customers can track their orders anytime, anywhere.

Even better, you can turn this page into a marketing touchpoint by adding promotional banners highlighting your products, sales, or upcoming offers.

How to Set Up Your Customer Order Tracking Page

Setting up your branded tracking page takes just a few steps:

1. Log in to your ILS Portal.
2. From the left-side menu, click Settings → select Order Tracking.
3. Under the Appearance tab, find Brand Slug.
• Add your preferred slug (for example, /yourbrand-track) to customise your tracking URL.
• Click 'Check Availability' to confirm it's available.
4. Once confirmed, copy the tracking link shown below the Brand Slug field.
• Share this link with your developer to add it to your website header or footer.
5. Finally, under Availability, click Enable to activate your order tracking feature.

Done! Your customers can now track their orders right from your website.

How Customers Track Their Orders

Once the page is live, here's what your customers experience:

1. They visit your website and click the "Track My Order" link.
2. They're taken to a Tracking Login Page, where they can enter their Order Number & Phone/Email or AWB Number.
3. After clicking "Track Order", they're redirected to the Tracking Detail Page showing real-time order status, from Ready to Ship to Delivered.

You can also display additional information like:

• Customer & shipment details
• Tracking history with timestamps
• Itemised list of shipped products

And because the entire page is customizable, you can make sure it matches your brand identity, from colours and logos to layout and tone.

Customise Your Tracking Pages

ILS Portal gives you full design flexibility to match your brand's look and feel.

Appearance Settings

• Favicon & Browser Title: Add your brand favicon and page title (improves SEO visibility).
• Header: Upload your brand logo and customise the header text (e.g., "Track Order").
• Theme Customisation: Adjust the theme's colour, background, fonts, and buttons to align with your website's style.
• Date & Time Format: Choose your preferred format for timestamps in shipment history.

Tracking Login Page Settings

• Choose tracking method: Order No., Tracking No., or Both
• Enable or disable Email/Mobile options for verification
• Customise Button Text and Page Description
• Add Banner Images for promotions or seasonal offers
• Personalise Error Messages for a smoother experience

Tracking Detail Page Settings

• Display additional content like customer info, product list, or courier details
• Enable icons for each delivery stage (Ready to Ship, In Transit, etc.)
• Rename status labels for clarity or branding
• Add custom text or policy links at the top or bottom of the page

With these options, your order tracking page becomes a branded, engaging experience that builds trust and keeps customers coming back.

Multiple Courier Integrations with ILS Portal

The ILS Portal simplifies logistics by offering real-time order tracking across multiple courier partners, all from a single, user-friendly dashboard. Whether you're a store owner or a customer, you can track shipment updates, delivery status, and courier details instantly without switching platforms.

With ILS Portal, businesses can choose from India's top courier services to ensure faster and more reliable deliveries, while customers enjoy full transparency of their order journey.

List of Integrated Courier Partners

Integrating multiple courier partners through the ILS Portal ensures better delivery performance, real-time visibility, and happier customers, all while saving you the hassle of managing multiple tracking dashboards.

Order Tracking for Admins – Track and Manage Every Order in One Place

As an admin, you need to know where every order stands at a glance.

The ILS Portal dashboard provides a powerful real-time tracking system that lets you monitor, filter, and analyse all your orders from a single screen.

Key Features for Admins

• Centralised View: See all orders and their current statuses (In Transit, Delivered, RTO, NDR, etc.) on one page.
• Real-Time Updates: Once an order is shipped, the ILS Portal automatically tracks it every 3 hours until it's delivered.
• Detailed History: Click on any order to view complete shipment logs with date and time stamps.
• Advanced Filters: Sort and filter by order status, courier, or date to quickly find what you need.
• Export Reports: Download data in PDF, Excel, or CSV format for internal tracking or performance analysis.

This level of visibility allows your team to proactively address delivery delays, manage exceptions, and improve customer satisfaction.

Why It Matters

• Saves time: All order statuses in one place, no need to check courier websites.
• Improves accuracy: Real-time syncing ensures customers see up-to-date information.
• Enhances performance tracking: Exportable reports make it easy to measure delivery efficiency.
• Boosts customer trust: Transparency builds confidence and reduces "Where's my order?" tickets.

Final Thoughts

With the ILS Portal, order tracking becomes effortless for both customers and store owners.

Your buyers enjoy a transparent, branded experience right on your website, while your team gains full control over logistics with real-time insights and reporting tools.

A seamless post-purchase experience doesn't just keep customers informed, it builds trust, loyalty, and opportunities for repeat business.

Frequently Asked Questions (FAQs)

1. Can I add my own branding to the tracking page?

Yes! You can customise every element, logo, colour, favicon, and layout to match your website perfectly.

2. Can I enable tracking by both Order No. and AWB No.?

Absolutely. You can choose the tracking method your customers use in the "Tracking Login Page" settings.

Also Read: https://ilsportal.io/blogs/what-is-awb-number-and-tracking

3. How often does the system update tracking status?

ILS Portal automatically refreshes courier updates every 3 hours until the order is delivered.

4. Can I use this tracking page on Shopify, Wix, or WordPress?

Yes. The tracking link generated in the ILS Portal is compatible with any platform. Simply add it to your website header, footer, or navigation menu.

5. Can I download my order tracking data?

Yes. Admins can export all order statuses and shipment details in PDF, Excel, or CSV format.