Ekart Logistics Guide: Tracking, Customer Support & Key Services

Ekart Logistics is one of India's most trusted delivery partners, powering many Flipkart and Myntra's eCommerce shipments. With millions of parcels moving across the country daily, Ekart has built a name for reliable tracking, timely delivery, and practical customer support. Whether you're a frequent online shopper or a business looking for a logistics partner, understanding how Ekart works can help you better manage your orders and expectations.

What is Ekart Logistics?

Ekart Logistics is India's leading courier and supply chain service, widely known as Flipkart's delivery arm. Initially, Flipkart started to manage its fulfilment of orders, but Ekart has now expanded to serve third-party businesses and individual sellers through its B2B logistics model.

Also Read: https://ilsportal.io/blogs/ekart-logistics-partner

Does Flipkart own Ekart?

Yes, Ekart is a wholly owned subsidiary of Flipkart. Launched in 2009, it was Flipkart's answer to unreliable third-party courier services. Over the years, Ekart has grown into one of India's most prominent logistics companies, covering even the remotest pin codes.

How to Track Your Ekart Parcel Online?

Tracking your Ekart shipment is easy and can be done through multiple platforms:

1. Via Ekart's Tracking Page: Visit the Ekart Tracking Page and enter your tracking ID.
2. Using Flipkart or Myntra Order Details: If you ordered from Flipkart or Myntra, log in, go to "My Orders," and view the live tracking.

You'll get real-time updates such as "Shipment Packed," "Out for Delivery," or "Delivered."

Can I Track an Ekart Package by Address?

No, tracking by address is not currently supported by Ekart. You must have a tracking number or order ID to monitor your shipment. If you lost your tracking ID, contact the store where you placed the order (Flipkart, Myntra, etc.) to retrieve it.

How do you track Ekart Logistics Orders from Myntra or Flipkart?

• Flipkart: Go to "My Orders," click on the product, and click "Track Package."
• Myntra: Visit your order history and select the tracking link associated with Ekart.

Both platforms offer real-time tracking updates powered by Ekart's logistics network.

What is an Ekart Tracking ID, and where can you find it?

An Ekart Tracking ID is a unique alphanumeric code assigned to each parcel. It typically starts with FMPP, FPL, or SRT, followed by numbers. You can find this ID:

• In your shipping confirmation email or SMS
• In your Flipkart/Myntra order details
• On the invoice or shipping label

How do you get your Ekart Partner Tracking ID?

If you're a business partner using Ekart for shipping, you'll get a tracking ID from your dashboard after generating a shipment. Make sure to label the package with the tracking ID before pickup.

Understanding Ekart Tracking Status Updates

Here are some common Ekart tracking status messages and their meanings:

• Shipment Created: The seller has scheduled a pickup.
• Picked Up: Parcel collected by Ekart.
• In Transit: Your package is moving between hubs.
• Out for Delivery: It's on its way to your address.
• Delivered: Successfully handed over to the recipient.
• Delivery Attempted: The delivery failed (could be due to an incorrect address or unavailability).

Why Is My Ekart Tracking Number Not Updating?

If your tracking status hasn't changed for over 24–48 hours, possible reasons include:

• Network or system delays
• The parcel hasn't been picked up yet
• Delay due to weather, strikes, or logistics backlog

In such cases, it's best to wait or contact customer care if the delay persists beyond 3 days.

Where Does Ekart Deliver in India?

Ekart covers over 90% of Indian pin codes, including Tier 1, Tier 2, and many rural areas. From metro cities like Mumbai and Bangalore to smaller towns, Ekart ensures your package reaches you efficiently.

How Long Does Ekart Logistics Take for Delivery?

On average:

• Metro-to-Metro Deliveries: 1–2 days
• Metro-to-Non-Metro or Rural Areas: 3–5 days
• Same-city Deliveries: Within 24 hours

Festive periods or regional lockdowns may increase delivery timelines slightly.

Does Ekart Deliver on Sundays or Holidays?

Ekart delivers on Sundays and select public holidays, especially in urban areas. However, Sunday delivery availability depends on your local service hub and product type.

Visit our Courier Partner Page to explore Ekart and other leading courier services we work with to streamline your shipping operations.

Is Ekart Shipping Expensive?

Ekart is competitively priced and offers affordable logistics for individual sellers and businesses.

What Are Ekart's Shipping Fees?

Ekart does not have a public shipping rate card for end-users. Shipping charges are generally included in the product price or shown during checkout. For businesses, the fees depend on:

• Weight of the parcel
• Delivery speed (Standard/Express)
• Distance (Zonal or National)
• Volume commitments

How to Contact Ekart Customer Care?

If you face issues with your parcel or need delivery updates, contacting Ekart customer care is the best option.

Ekart Phone Number & Support Channels

While Ekart doesn't offer a direct customer helpline, here are your options:

• Flipkart Support: If your Ekart delivery is via Flipkart, contact their 24/7 customer care through the app or website.
• Myntra Support: Use the Myntra Help Centre for Ekart-related shipments.
• Ekart Help Page: Visit ekartlogistics.in and navigate to their contact form or FAQ section.

For businesses using Ekart services, dedicated partner support is provided via their dashboard.

How Fast is Ekart Delivery Service?

Ekart is known for fast and reliable delivery, especially in metro cities. Their same-day and next-day delivery options for select locations give them an edge over many competitors.

Can I Send Packages Through Ekart?

Ekart offers courier services for businesses and individual sellers, but not for personal users like a traditional courier service (e.g., Blue Dart or DTDC). You'll need to register as a seller on Flipkart or partner with Ekart's logistics program to ship packages.

FAQs about Ekart Logistics

Q1. How do I contact Ekart directly?

Ekart does not have a direct public phone number. You should reach out via Flipkart or Myntra's customer care or through the Ekart Logistics website contact form.

Q2. Can I reschedule my Ekart delivery?

You can reschedule the delivery via the tracking page or by contacting Flipkart/Myntra customer support if the shipment allows that option.

Q3. Does Ekart offer same-day delivery?

Ekart offers same-day and next-day delivery in select metro cities, depending on the product and seller availability.

Q4. What happens if I'm not at home during delivery?

Ekart may attempt redelivery. Contact customer support to reschedule or redirect the delivery if available.

Q5. Can I choose Ekart as a courier service for personal use?

Currently, Ekart doesn't offer direct-to-consumer shipping for personal packages. It works with businesses and sellers through Flipkart's seller program.

Q6. What does "in transit" mean in Ekart tracking?

It means your package has left the origin hub and is moving between cities or toward the delivery hub.

Q7. My package says 'Delivered', but I haven't received it. What should I do?

Contact Flipkart or Myntra support immediately to file a complaint. They will coordinate with Ekart to investigate the issue.